Return & Refund Policy for Customers
|Period||Refund of the purchase price||Refund prepaid VAT or other tax||Refund initial delivery costs**|
|Order cancelled* within 14 days after the date of delivery||100%||x||x|
|Order cancelled within 3 months after the purchase date||100%||x|
**It does not include the supplementary costs for express deliver.
If you are not completely satisfied with your order, you are welcome to return any unopened product(s) within 90 days of purchase.
Returned product(s) must be shipped at your own cost and we require that you use a traceable method of shipping. Lost return shipments will not be refunded.
In order to send you the full return instructions, we need the original order number(s) and a list of all items being returned per order number.
If you have any questions, please Contact Me .
If you have already taken the item(s) out of the original packaging and / or opened them, a return and refund is excluded. The item(s) must be resalable.
Unless otherwise required by applicable law, your item(s) can be exchange if they are incorrectly sent, or are defective, if you notify within 3 months after the date of purchase. Your item(s) will be exchanged as soon as it has received them (and within 14 days at the latest).
If an exchange is not feasible, you may receive a credit for the amount of the exchange products, which may be used to purchase other Products, or a full refund of the purchase price.